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Privacy Policy

FHMatch respects and understands the importance of protecting your privacy. This Privacy Policy governs the manner in which FHMatch collects, uses, maintains and discloses information collected from users (each, a "User") of the www.fhmatch.com website ("Site"). This privacy policy applies to the Site and all products and services offered by FHMatch and its affiliates.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, sites visited before or after FHMatch, length of visit on the Site, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

FHMatch may collect and use Users personal information for the following purposes:

To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site

We may use feedback you provide to improve our products and services.

To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them

To send periodic emails

We may use the email address to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

When you send confidential personal information to us on our website, such as a credit card number when making a payment, we only use a secure server that encrypts all information you input before it is sent to us.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may contract with trusted companies and or use third party service providers to process or handle personal information on our behalf and to assist in such services as data processing and marketing. Some of these companies and third parties may be located outside of Canada and your information may be transferred to them.  We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Certain Disclosures

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to (a) conform to the law, (b) protect and defend our rights and property, the Site, Users of the Site; and (c) act under circumstances to protect the safety of Users of the Site, FHMatch, or third parties.

Limitation of Use and Retention

We will only use your personal information for the purposes outlined above, except with your consent or as required by law and will only be retained for as long as is necessary to fulfill these purposes.

Changes to this privacy policy

FHMatch has the discretion to update this privacy policy at any time. When we do, we will revise the update date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by email at info@fhmatch.com.

Updated on July 28, 2015